Reference Guide

AI Calling India Glossary

100+ terms explained. Understand AI calling terminology for better decision making.

Automated phone calls using artificial intelligence to conduct conversations with customers.

Technology that converts text into human-like voice audio for AI calls.

Converts customer voice responses into text for AI processing.

Automated phone system that responds to customer inputs via voice or keypad.

Failed delivery notification for orders, commonly recovered via AI calls.

Payment collected upon delivery, requiring confirmation calls.

Orders returned to sender, AI calls help recover these.

Percentage of calls that customers actually answer.

Percentage of calls that achieve the desired outcome.

Delay between customer response and AI reply, measured in milliseconds.

Ability to conduct calls in multiple languages automatically.

Seamlessly switching between languages during a conversation.

Connection between AI calling platform and customer relationship management software.

Automated data transfer between systems when events occur.

Adherence to Telecom Regulatory Authority of India guidelines.

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